Last updated: 10 November 2026
These Terms of Service apply to contracts for game server hosting and related hosting services between:
DauerDrauf Hosting
Owner: Claude Hurt
2, rue Eugène Reichling
L-4302 Esch-sur-Alzette
Luxembourg
Email: sanguss@dauerdrauf.com
Any differing terms of the customer apply only if DauerDrauf Hosting has expressly agreed to them.
DauerDrauf Hosting provides customers with technical resources for operating game servers, either in return for payment or as part of an offer expressly described as free of charge.
The precise scope of services is set out in the relevant product description and selected plan. This may include processing power, memory, storage, player slots, network access, management access and backup functions.
Features, modifications, plugins, game content or third-party services not expressly promised are not part of the contract.
A customer account is generally required to place orders. Customers must provide accurate and complete information and keep it up to date.
Login credentials must not be shared with unauthorised third parties. Customers must inform DauerDrauf Hosting without delay if they suspect misuse or unauthorised access.
The display of products in the shop does not constitute a binding offer. By completing an order, the customer makes a binding offer. A contract is formed once the order is accepted, the invoice is confirmed or the ordered service is provided.
DauerDrauf Hosting may reject orders where there are understandable technical, security-related, legal or economic reasons for doing so.
The prices and billing periods displayed during checkout apply. Prices are displayed in euros unless otherwise stated.
Payments are processed in particular through Stripe. Customers are responsible for maintaining a valid payment method.
Recurring services are invoiced in advance according to the selected billing period. One-off services are payable when the contract is concluded.
Services are generally provisioned automatically following successful payment or confirmation of the order.
Delays may occur, in particular, due to maintenance, technical faults, insufficient resources, faulty game files or third-party services.
If automatic provisioning fails, DauerDrauf Hosting will manually review the service within a reasonable period or offer another appropriate solution.
In particular, customers must not use the services for:
Customers are responsible for the content, configurations, mods, plugins, users and administrators of their game server.
DauerDrauf Hosting may temporarily suspend a service where there are specific indications of misuse, security risks, legal infringements, substantial technical interference or unpaid amounts.
Where possible and reasonable, customers will first have an opportunity to remedy the breach within a reasonable period. Serious or urgent breaches may result in immediate suspension or termination.
The contract term and billing period are determined by the selected plan. Where automatic renewal has been agreed, the contract renews for the displayed billing period unless cancelled in time before the next renewal.
Customers may cancel through their account or by emailing sanguss@dauerdrauf.com.
Periods already paid for generally continue until their expiry, unless otherwise agreed or a statutory refund entitlement applies.
If a due invoice remains unpaid, the affected service may be suspended after prior notice. If payment is still not made, the contract may be terminated and the service, including stored data, deleted after a reasonable period.
Statutory rights relating to late payment remain unaffected.
Consumers who enter into a distance contract generally have the right to withdraw from the contract within 14 calendar days without giving reasons.
The withdrawal period generally begins on the date the contract is concluded. To exercise the right of withdrawal, an unequivocal declaration by email to sanguss@dauerdrauf.com or by post to the address above is sufficient.
If a consumer expressly requests that service provision begin during the withdrawal period, they may owe a proportionate amount for the service actually provided up to the time of withdrawal.
For a service, the right of withdrawal expires early only when the service has been fully performed and the consumer previously expressly agreed to early performance and acknowledged that they would lose their withdrawal right upon full performance.
Customers may, for example, use the following declaration to withdraw:
I hereby withdraw from the contract I concluded for the provision of the following service:
Ordered on:
Customer's name:
Customer's address:
Customer's email address:
Date:
Statutory refund entitlements remain unaffected. Refunds will also be considered in particular where DauerDrauf Hosting is permanently unable to provide the ordered service or fails to remedy a material disruption attributable to it within a reasonable period.
As a rule, no additional voluntary refund entitlement applies to periods already used, disruptions caused by the customer, incompatible mods or plugins, changes to a game, or suspensions resulting from a culpable breach of the rules.
Where backups are included in a plan, they serve as an additional security measure. There is no guarantee that every backup will always be complete or recoverable.
Customers remain responsible for regularly downloading and externally backing up important worlds, configurations and other data, insofar as this is technically possible.
DauerDrauf Hosting respects the confidentiality and integrity of customer files and the rights relating to customers' own content.
Administrators do not, as a rule, access customer files, worlds, maps, plugins, configurations or backups without authorisation. They will not download, copy, modify, disclose or use such content for their own purposes without authorisation.
Exceptions apply only insofar as access is necessary and legally permitted for requested technical support, necessary security measures, operation of the infrastructure or legal obligations.
Access is limited to what is necessary. DauerDrauf Hosting implements appropriate technical and organisational measures to protect customer data.
Rights in content created by customers remain with the respective rights holders. Third-party rights and licensing terms remain unaffected.
DauerDrauf Hosting endeavours to operate its services reliably and stably. However, uninterrupted availability cannot be guaranteed.
Temporary restrictions may arise in particular from maintenance, security measures, updates, data centre outages, network problems, force majeure or issues involving third-party providers.
Game developers and other third-party providers may change updates, interfaces, licence terms or technical requirements at any time. DauerDrauf Hosting is not liable for ensuring that specific mods, plugins or older game versions continue to work permanently.
DauerDrauf Hosting has unlimited liability in cases of intent, gross negligence, injury to life, body or health, and other cases where liability is mandatory under law.
In the event of slight negligence involving material contractual obligations, liability is limited to foreseeable losses typical of the contract, insofar as legally permitted. Statutory consumer rights remain unaffected.
Information about the processing of personal data can be found in the Privacy Policy.
DauerDrauf Hosting may amend these terms for future contracts. Material changes to existing contracts will be communicated in good time. Customers' statutory rights remain unaffected.
Luxembourg law applies. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protections under the law of the country of their habitual residence.
Statutory jurisdiction and consumer rights remain unaffected.
If any provision of these terms is or becomes invalid, the remaining provisions remain unaffected. The invalid provision is replaced by the applicable statutory rules.